TSB Bank plc

Financial Ombudsman decision DRN-1436429 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr M is unhappy with the way TSB Bank plc (TSB) treated him when he had difficulties repaying a loan.Treatment in financial difficulty

In March 2018 TSB decided Mr M was vulnerable and accepted an offer to repay £50 a month.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1436429.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.