MBNA Limited

Financial Ombudsman decision DRN-1431780 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr I complains that MBNA Limited unfairly defaulted his account.Treatment in financial difficulty

I agree with our investigator’s comments that MBNA’s guidance about how its default process could have been made clearer during that discussion.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1431780.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.