TSB Bank plc

Financial Ombudsman decision DRN-1427816 Upheld

Upheldoutcome, as published by the Ombudsman

£255redress stated in the decision

Fri Jul 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Miss C also complains about treatment she received after she was asked to visit a branch.Complaint handling

Miss C complains about problems registering for online banking with TSB Bank plc and that it failed to update her telephone number.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1427816.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.