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Lloyds Bank PLC
Financial Ombudsman decision DRN-1419817 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Mar 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Miss C complains that Lloyds Bank PLC unfairly applied a default on her credit fileCredit file reporting
Miss C complains that the agent she spoke to at Lloyds was rude to her and insinuated that she was lyingService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1419817.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.