Vanquis Bank Limited

Financial Ombudsman decision DRN-1394708 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Ms G is unhappy with the way in which Vanquis Bank Limited has administered her credit card account.Complaint handling

I do think it would have been fair and reasonable for Vanquis to tell Ms G her account had been sold as well.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1394708.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.