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NewDay Ltd
Financial Ombudsman decision DRN-1383150 Not upheld
Not upheldoutcome, as published by the Ombudsman
£65redress stated in the decision
Wed Jun 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr J complains that NewDay Ltd failed to contact him after it reversed a payment to his account and then did not collect his direct debits.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1383150.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.