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Sainsbury's Bank Plc
Financial Ombudsman decision DRN-1382138 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Sainsbury's Bank's final response says Mx M changed their address online on 24 December 2018. It's sent us a log of the information Mx M looked at when they accessed their account online. I note Mx M reviewed the interest rate their savings were receiving on 24 December 2018.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1382138.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.