PRA Group (UK) Limited

Financial Ombudsman decision DRN-1374184 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mrs W complains that PRA Group (UK) Limited purchased a debt from her credit card provider, who I’ll call ‘A’ when she hadn’t given her permission for the debt to be sold.Product mis-sold

Mrs W subsequently complained about the delay in answering her enquiry, and said that after being told that she wouldn’t receive calls or letters while PRA Group investigated her concerns – that she had.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1374184.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.