Barclays Bank UK PLC

Financial Ombudsman decision DRN-1348249 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sun Jun 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

requirement to sign the scrap piece of paper which he thought may breach data protection legislationData and privacy

the investigator agreed there had been a failing in service levelService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1348249.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.