Lloyds Bank PLC

Financial Ombudsman decision DRN-1337256 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

This case has involved failings by Lloyds. The mistake which meant Mr S’s safety deposit box wasn’t available to him when he wanted it, really should have been caught by Lloyds staff before he went to collect. I think this caused Mr S considerable distress at the time. So I think Lloyds needs to pay compensation for what went wrong then. I think that a payment of £250 in compensation for the failures which meant Lloyds didn’t retrieve the safety deposit box in time, is reasonable.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1337256.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.