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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN-1327938 Not upheld
Not upheldoutcome, as published by the Ombudsman
£450redress stated in the decision
Fri Jul 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
the direct debit for her monthly payment under a hire purchase agreement wasn't collectedPayment delayed or failed
about the service that she's received from itService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1327938.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.