MBNA Limited

Financial Ombudsman decision DRN-1325109 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri May 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr P complains that MBNA Limited has unfairly recorded late payment markers on his credit file.Credit file reporting

The investigator didn't think MBNA made a mistake by recording the markers as the March and August payments were late and didn't think a similar marker had been recorded in September 2019. The investigator recommended MBNA pay Mr P £100 for the poor service and for telling him it would remove the markers before telling him it couldn't.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1325109.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.