Virgin Money plc
Financial Ombudsman decision DRN-1314499 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr J complains that Virgin Money plc (VM) charged him interest on his credit card when they shouldn’t have.Interest and rates
VM has already paid £75 to compensate Mr J for the inconvenience caused which I think is fair in the circumstances.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1314499.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.