Capital One (Europe) plc

Financial Ombudsman decision DRN-1307195 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr A complains that Capital One (Europe) plc unfairly defaulted his card accountTreatment in financial difficulty

Capital One accepted they shouldn’t have sent Mr A statements and paid £50 compensation to his account to reduce the balance. But Capital One didn’t uphold the complaints about how they’d dealt with his account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1307195.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.