Lloyds Bank PLC

Financial Ombudsman decision DRN-1281700 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr P complains about Lloyds Bank PLC’s handling of a declined payment on his debit card.Payment delayed or failed

He was very upset and annoyed at spending so much time on the phone to Lloyds, and for the poor customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1281700.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.