Santander UK Plc
Financial Ombudsman decision DRN-1251753 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Apr 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mrs P complains that Santander UK Plc made mistakes in making two payments to a credit card she holds.Payment delayed or failed
It was reasonable to expect Santander to carry out her instructions correctly. But it didn’t do that and it shouldn’t have made the errors it did here.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1251753.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.