TSB Bank plc

Financial Ombudsman decision DRN-1250751 Upheld

Upheldoutcome, as published by the Ombudsman

£165redress stated in the decision

Sat Jun 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting

In the Ombudsman’s words

TSB failed to accurately update Mr K's credit file for a period of around four yearsCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1250751.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.