HSBC UK Bank Plc
Financial Ombudsman decision DRN-1237693 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Mar 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Ms H says she experienced difficulties speaking with HSBC's advisers.Complaint handling
Ms H complains about the service she received from HSBC UK Bank Plc after she told them her debit card had gone missing.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1237693.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.