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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN-1233609 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

I'm not persuaded that there's enough evidence to show that Audi Finance acted unfairly or unreasonably in its response to his arrearsTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1233609.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.