Firms › Provident Personal Credit Limited ›

Provident Personal Credit Limited

Financial Ombudsman decision DRN-1229213 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Service failure

In the Ombudsman’s words

Miss W says Provident Personal Credit Limited (trading as Satsuma) lent to her irresponsibly.Irresponsible lending

There's no dispute Satsuma made a number of errors when dealing with Miss W's request to change the repayment date for her loans.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1229213.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.