NewDay Ltd

Financial Ombudsman decision DRN-1202205 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending

In the Ombudsman’s words

NewDay told our service Mr S' credit limit was reduced because he didn't utilise the full amount. So they didn't think it would be a responsible lending decision for the credit limit to stay the same.Irresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1202205.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.