HSBC UK Bank Plc
Financial Ombudsman decision DRN-1197422 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
First Direct has acknowledged that its service could’ve been better. It has offered Mr G £300 compensation for failings in its service, including how it handled the first call and how it reviewed that call.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1197422.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.