Halifax Limited

Financial Ombudsman decision DRN-1168902 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs K is unhappy with how Bank of Scotland plc (trading as Halifax) has treated her whilst she’s been struggling to pay her mortgage.Treatment in financial difficulty

Halifax offered a total of £175 compensation and having considered everything I’m satisfied that’s a fair offer.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1168902.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.