HSBC UK Bank Plc
Financial Ombudsman decision DRN-1150433 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat May 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
HSBC UK Bank Plc used information from a previous account he held when setting up a new accountIdentity checks and access
Mr D says that HSBC should have had sufficient information within the application to open a new account. But it’s up to HSBC to decide what information it uses when opening an account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1150433.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.