Nationwide Building Society

Financial Ombudsman decision DRN-1149991 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

I think the £50 already offered is fair compensation for the error Nationwide made during the handling of the complaint.Complaint handling

He says this email “severely compromised” his confidentiality.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1149991.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.