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Financial Ombudsman decision DRN-1133747 Upheld
Upheldoutcome, as published by the Ombudsman
£60redress stated in the decision
Thu May 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Aqua apologised that its final response dated 11 June 2019 didn’t deal with the cashback issuesService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1133747.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.