TSB Bank plc

Financial Ombudsman decision DRN-1121301 Not upheld

Not upheldoutcome, as published by the Ombudsman

£325redress stated in the decision

Tue Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

When thinking about the impact of TSB’s error on Mr F, I have taken into account his mental health conditions.Support for vulnerable customers

TSB have admitted that the information they gave Mr F about the technical issues he experienced was unclear.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1121301.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.