NewDay Ltd

Financial Ombudsman decision DRN-1119917 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr H has asked us if Marbles carried out the right credit checks as his credit rating was very poor.Irresponsible lending

Mr H complains that NewDay Ltd (trading as Marbles) did not take into consideration his mental health when approving his credit card application.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1119917.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.