Firms › Foundation for Credit Counselling ›
Foundation for Credit Counselling
Financial Ombudsman decision DRN-1099572 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
he complained to Stepchange on the phone shortly after this first callComplaint handling
provided him with poor service in relation to his payment planService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1099572.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.