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Halifax Limited
Financial Ombudsman decision DRN-1097772 Not upheld
Not upheldoutcome, as published by the Ombudsman
£27redress stated in the decision
Wed Apr 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Halifax deducted £13.52 from Mr R’s account because he had now received more money than the amount he had initially reported in the fraud claim. It did this without telling Mr R it was going to do so.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1097772.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.