Santander UK Plc
Financial Ombudsman decision DRN-1094697 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
payments weren’t made to his granddaughter's junior ISA accountPayment delayed or failed
Mr F and Mrs M complain that Santander UK Plc didn’t set up a standing order correctly or tell Mr F there was a problem with itService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1094697.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.