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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN-1077729 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr S had two accounts with RBS which were in debt and it was monitoring the repayments he agreed to make.Treatment in financial difficulty

Mr S is unhappy that The Royal Bank of Scotland Plc (RBS) sold his debt to a collections company even though it told him it wouldn’t.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1077729.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.