Santander UK Plc
Financial Ombudsman decision DRN-1049401 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander told him that he had answered one or more of the security questions incorrectly and so he would have to attend a branch before it could deal with his request.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1049401.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.