TSB Bank plc

Financial Ombudsman decision DRN-1029008 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Mr C does a lot of his banking by phone because he is disabledSupport for vulnerable customers

TSB moved its customers’ accounts to a new computer system. There were problems with the migrationService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1029008.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.