Lloyds Bank PLC

Financial Ombudsman decision DRN-1002388 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr K complained to Lloyds on the phone. He said that at first the advisor wasn't aware of the changeComplaint handling

Lloyds could have done more to help Mr K during the callService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1002388.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.