Firms ›
Personal Touch Financial Services Limited
Legal entity: Personal Touch Financial Services Limited
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 03406454, incorporated July 1997
17banking decisions
—uphold rate (too few to publish)
14not upheld
Only 17 decisions carry a recorded outcome for this firm. That is too few to publish a rate, so none is shown — a percentage over a handful of cases would be noise presented as a finding.
Beyond banking
The figures above cover this firm’s banking, credit and mortgage decisions only. The Ombudsman also decided complaints about it in other sectors, which behave differently and are kept separate rather than averaged in.
| Sector | Decisions | Uphold rate |
|---|---|---|
| Payment protection insurance | 22 | — |
| Banking, credit and mortgages — shown above | 17 | — |
| Investments and pensions | 11 | — |
| Insurance (excluding PPI) | 9 | — |
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Product mis-sold | 14 | 1 | 7.1% |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.