BankConductIndex

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Mutual Clothing and Supply Company Limited

Legal entity: MUTUAL CLOTHING & SUPPLY COMPANY LIMITED

FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.

Companies House 00181701, incorporated May 1922

5banking decisions
—uphold rate (too few to publish)
3not upheld

Only 5 decisions carry a recorded outcome for this firm. That is too few to publish a rate, so none is shown — a percentage over a handful of cases would be noise presented as a finding.

The official record

What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.

SourcePeriodUpheldOpenedClosedNew cases
FOS2021-H261.1%——38
FOS2021-H160.6%——75

Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.